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Labour Hire Injuries: Who Pays?

A labour-hire worker is injured at your site. The agency employs them, you direct them, and it's not obvious which policy should answer. Here's how the pieces actually fall.

6

Steps From Injury to Insurer

Agency

Statutory Claim

Host

Common-Law Claim

Recognition

Industry Awards

THE SHORT ANSWER

Who pays when a labour hire worker is injured at a host site?

The statutory claim generally goes to the labour-hire agency's workers compensation, because the agency is usually the worker's legal employer. A common-law negligence claim against the host is answered by the host's own cover - if it holds host employer liability; the host's workers comp generally doesn't respond because the worker isn't its employee. And the workers comp insurer that paid the statutory claim may pursue a recovery action against the host as well.

Workers compensation is statutory and the arrangements vary by state, so this is general information rather than a legal position. The structural point holds everywhere: statutory side with the employer's policy, common-law and recovery exposure with the host - and the host needs specific cover for it.

STEP BY STEP

How a Labour Hire Injury Claim Unfolds

Six steps from injury to insurer, and where the host sits at each one.

01

The Statutory Claim Goes to the Agency

The labour-hire agency is usually the worker's legal employer, so the statutory workers compensation claim generally runs through the agency's policy. Workers compensation arrangements vary by state, but the employer's policy is the general starting point.

02

The Common-Law Claim Can Target the Host

If the injured worker alleges the host's negligence caused the injury - unsafe plant, poor systems, inadequate supervision - a common-law claim can be brought against the host business directly. The host controlled the workplace, so the host answers for it.

03

The Host's Workers Comp Generally Doesn't Respond

The worker isn't the host's employee, and a host's workers compensation policy is built around its own staff. A claim from someone else's employee generally falls outside it.

04

Public Liability May Not Respond Either

Public liability wordings often exclude injury to people performing work for the insured. A labour-hire worker under the host's direction can sit inside that exclusion, which is exactly where the host employer gap lives.

05

Recovery Actions Can Flow Back to the Host

The workers compensation insurer that paid the statutory claim may seek to recover its outlay from the host if it considers the host's negligence contributed. Recovery rights differ between state schemes.

06

Host Employer Liability Is Built for Both

Host employer liability cover, arranged as a public liability extension or a specific cover, is designed to respond to the common-law claim and the recovery action, subject to the policy terms, limits and exclusions.

CHECK YOUR WORDING

Labour-hire workers on your site?

Tell us how many hosted workers you use and what public liability you hold now. We'll check the injury-to-workers exclusion and quote host employer liability that closes the gap.

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WHO COVERS WHAT

The Claim Types, Mapped to the Policies

General information only - arrangements vary by state and every wording differs. Cover is always subject to the policy terms, limits and exclusions.

What's covered Key exclusions and considerations
Statutory injury entitlements: the agency's workers compensation, as the worker's employer State schemes differ on entitlements, thresholds and process
Common-law negligence claim against the host: host employer liability cover The host's workers compensation generally doesn't respond - the worker isn't its employee
Workers comp insurer recovery action against the host: host employer liability cover Recovery rights vary between state schemes; check how the wording treats them
Injury to genuine third parties (visitors, neighbours, the public): the host's public liability Injury-to-workers exclusions can catch labour-hire workers under the host's direction
The host's own direct employees: the host's workers compensation Statutory and state-based; never a substitute for host employer liability

Which side of the arrangement are you on? If you're the business hosting the workers, start at our host employer insurance hub. If you're the labour-hire agency or GTO supplying them, your program is different - see labour hire insurance for agencies.

LABOUR HIRE INJURY FAQS

Common Questions About Labour Hire Injuries

Generally the labour-hire agency's workers compensation pays the statutory claim, because the agency is usually the worker's legal employer - though workers compensation arrangements vary by state. If the worker also brings a common-law negligence claim against you as the host, that claim is yours to answer, and it generally isn't covered by your own workers compensation. Host employer liability cover is the policy designed to respond to it, subject to the terms.
Yes, an injured worker can generally bring a common-law claim against the host if they allege the host's negligence caused the injury. The host controls the site, the plant and the systems of work, so a claim will usually focus on how those were run. Whether and how common-law claims proceed differs between state schemes, so treat this as general information - but the exposure is the reason host employer liability cover exists.
Generally no. Your workers compensation policy covers your own employees under your state's scheme. A labour-hire worker is usually employed by the agency, so their statutory entitlements run through the agency's policy, and a claim against you from that worker generally falls outside yours. Workers compensation is state-based, so confirm the position under the scheme where you operate.
Often not without specific wording. Public liability policies commonly exclude injury to people performing work for the insured, and labour-hire workers under your direction can be caught by that exclusion. Some insurers offer a host employer liability extension that adds the cover back; otherwise it needs to be arranged separately. Read the wording, or send it to us and we'll read it for you.
After the agency's workers compensation insurer pays an injured worker's statutory claim, it may have rights to recover that outlay from a negligent third party - and if the insurer considers the host's negligence contributed to the injury, the host can be that party. Recovery rights vary between state schemes. Host employer liability cover is designed to respond to these actions, subject to the policy terms.
Public liability with host employer liability included or extended, sitting alongside your normal program: workers compensation for your direct employees, and the property, business interruption and other covers in your business pack. It's also worth pulling the insurance clause out of your labour-hire agreement itself before workers start - it can require specific covers and minimum limits of each party, and your policy needs to match what you've signed. If you're the labour-hire agency rather than the host, the program looks different - public liability, professional indemnity for placement and vetting errors, and workers compensation for your on-hired workforce. Our labour hire insurance page covers the agency side.
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Close the Host Employer Gap

The worst time to learn your policy excludes hosted workers is after the injury. Send us your schedule and we'll confirm where you stand.

Last updated: 19/07/2026

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