TRAVEL AGENT INSURANCE CASE STUDY

Online Travel Agency With Fees Grown Fourfold, PI Placed at Around $12,700 Against Quotes to $18,000

An online retail travel agency had grown its gross fees roughly fourfold in a year, with further growth projected. Nine markets were approached; three quoted, five referred and one declined.

01

THE SITUATION

An established online retail travel agency asked Tank Insurance to take its professional indemnity to market. The business had a small team across several states, and its gross fees had grown roughly fourfold in a year to more than $8 million, with further growth projected. There was no US or Canadian activity, no adventure travel, and a clean claims history.

02

OUR APPROACH

  • The expiring policy was obtained for comparison so the remarket compared like with like.
  • Nine markets were approached with the three-year fee history disclosed.
  • Three quoted: approximately $12,700, $16,200 and $18,000. Five referred the risk and one declined.
03

THE CHALLENGES

Rapid fee growth can prompt an underwriter to refer a travel risk. Revenue that quadruples in a year reads as either a great business or an unstable one, and the submission has to explain which. Presenting the fee history and the clean claims record together is what converted three of the nine markets into quotes.

04

THE OUTCOME

Professional indemnity was placed with AIG at a premium of approximately $12,700 a year, against alternative quotes of around $16,200 and $18,000.

Final Solution: PI for a fast-growing online travel agency at around $12,700 a year, the lowest of three quotes after five referrals and one decline.

This case records one historical outcome; current insurer appetite, premium, timing and terms depend on the complete risk at the time of application.

For the wider buying context, see our insurance for travel agents guide and the professional indemnity insurance brokers page.

TRAVEL AGENCY QUESTIONS

What this placement answers for other travel businesses

How much does PI cost for a travel agency?
It is individually underwritten and scales with gross fees. In this placement an online agency with gross fees above $8 million paid approximately $12,700 a year, with other markets quoting around $16,200 and $18,000 for the same risk. Fee income, destinations, adventure travel, US and Canadian activity and claims history all move the price.
Why do insurers refer a travel agency rather than quote?
Referrals happen when something on the proposal needs an underwriter's judgement, and rapid growth was the trigger here. Five of nine markets referred this risk. A submission that explains the growth up front turns more referrals into quotes.
What should a travel agency check on its existing PI policy before remarketing?
The limit, the excess, the retroactive date and the exclusions. A cheaper quote with a later retroactive date or a narrower definition of travel services is not a like-for-like saving. This placement obtained the expiring policy for exactly that reason.

TRAVEL AGENT INSURANCE

Put this placement in context

Case-study results are historical and are not a promise of current pricing, capacity or policy terms. This page is general information only and does not take account of your objectives, financial situation or needs.

Travel Business Growing Faster Than Its Policy?

Send us the expiring schedule and three years of fee income. We explain the growth to the underwriter before they have to ask, and take the risk to the markets that write travel.

Last updated: 06/09/2026

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