A property owner in coastal Queensland came to us after reviewing the renewal terms on their existing policy. The block sat in a postcode that appeared on both the cyclone rating maps and the local council's flood overlay - two of the four or five variables that make Queensland coastal residential one of the hardest property classes to place well.
The existing cover was through a specialist insurer that normally writes rural and farm pack risks. It was working as a stopgap but had coverage gaps: flood sub-limits were capped well below the building sum insured, cyclone excess was high, and loss of rent was limited in ways that mattered for a tenanted block.
The client's concern wasn't premium. It was whether the policy would actually pay a full claim if a cyclone or flood event hit. They'd read the wording and wanted a second opinion from a broker who placed Queensland blocks regularly.