GOVERNANCE & STANDARDS
Compliance & Corporate Governance
A clear overview of our licensing, policies, and your rights as a client.
- Trading Entity
- Tank Insurance Pty Ltd (ABN 83 667 323 579)
- Authorisation
- Corporate Authorised Representative No. 1305231
- License Holder
- Metrix Connect Pty Ltd (ABN 55 742 327 931 | AFSL No. 525491)
Regulatory Documents
Letter of Appointment
The formal agreement between you and your broker, outlining how we act on your behalf.
Letter of Authority to Review and Quote
Authorises Tank Insurance to request information from your current insurers so we can review your cover and provide quotes. Does not appoint us as your broker.
Financial Services Guide
Outlines the services we provide, how we work, and your rights as a client.
Privacy Policy
How we protect your personal information in line with the Privacy Act 1988 (Cth).
Complaints & Dispute Handling
Our process for efficient and fair resolution of any concerns about our service.
Family Violence & Vulnerable Customers
How we support customers experiencing vulnerability, family violence, or financial hardship.
Insurance Brokers Code of Practice
As a member of NIBA, Tank Insurance is bound by the Insurance Brokers Code of Practice, ensuring we act in your best interests.
View Code of Practice ↗The Steadfast Network
Tank Insurance is part of the Steadfast Network, the largest general insurance broker network in Australasia, providing robust compliance support.
Visit Steadfast ↗Compliance Enquiries
If you have a question about our compliance, privacy practices, or wish to lodge a complaint, please contact our team directly.
[email protected]